RESUME OF MARK H. RICHER
12 E Spring St, Alexandria, VA 22301 720.404.5640
http://linkedin.com/in/markhricherEXPERIENCE
Able Minds. Alexandria, VA May 2011 – Present
Internet Consultant
- Helped design and test an e-commerce site at http://reminiscence.com
- Provided hosting services for forums and websites
- Assisted Neighborhood School House in some Salesforce.com updates
- Provided IT services to residents in Alexandria
The Highland Group, St. Michaels, MD January 2011 – April 2011
Salesforce and IT Consultant
- Performed Salesforce.com system administration and extensive database maintenance with CRMFusion DemandTools and PeopleImport
- Provided IT support including Microsoft SharePoint, Exchange, Outlook, smartphone configuration
The Neighborhood School House, Brattleboro, VT July 2010 – March 2011
Salesforce.com Consultant
- Customized user interface and fields in Salesforce to serve as the school’s CRM and Donation Management software.
University Professional & Continuing Education Association (UPCEA),
Washington, DC August 2007 – May 2010
Director of Internet Services
Initiated CRM and CMS Project to Replace Legacy Technical Systems
- Completed a four day Salesforce.com Administrator Course (ADM-201) in October 2009
- Proposed a new technical architecture in December 2009 for managing membership data, internal workflow, and member services using Salesforce CRM integrated with Drupal CMS
- Wrote executive summaries and proposals
- Set up interviews with consulting companies to discuss the implementation
Configured and Supported Association Portal
- In 2007, configured and launched UPCEAConnect <http://connect.upcea.edu>, a semi-private portal for content management and document libraries, enhanced member profiles, online community discussions, event calendars, and email communications (replacing the legacy listservs I managed)
- Provided technical support to association leaders and staff using UPCEAConnect to communicate with member groups, distribute documents, and conduct nominations and elections
- Trained staff and members to use UPCEAConnect, wrote documentation, and co-presented webinars
- Synchronized data from the association database with UPCEAConnect
Created and Maintained Association Websites
- Implemented and co-designed http://newfaceofhighered.org a public advocacy website on research, legislation and other issues professional and continuing education
- Maintained and revised the Association’s primary website: http://www.upcea.edu
- Setup Google Analytics for usage analysis of UPCEA’s websites
Managed Online Registration and Payment Services for Meetings and Awards Programs
- Redesigned and implemented event registration forms for UPCEA’s four to six professional meetings per year using Regonline starting in 2007; provided Excel reports to staff and vendors as needed
- Successfully incorporated Wufoo online forms into workflow to streamline processes including an online job ad submission form, proposal submission forms for professional meetings, and more
Managed and Implemented Social Media Projects
- Facebook Group and Twitter Account
- Coordinated social media effort with members at April 2010 annual conference in San Francisco
- Co-wrote social media marketing plan for the 2010 annual conference with three UPCEA members
Able Minds. San Francisco and Boulder, CO 1998-2007
Internet Consultant
Provided Internet Services to Clients
- Managed Unix consulting, hosting and email services for clients including CMS Users Group, CNET, Global Kids, Landor Associates, Macromedia, Newfront, New York Life, Oxygen Media, and Salon.
- Provided apache, mySQL, PHP services for content websites, online stores, and other projects.
- Managed implementation of new features for online communities using Web Crossing including sites for CNET, Landor Associates, Macromedia, Salon and Softbank's WebInnovations conference
- Hosted Web Crossing message boards/online community sites for Global Kids newzcrew.org, Newfront’s discuss.mysterynet.com, NY Life’s The Nautilus Groups and other clients
Published Award Winning Websites
- Supervised user interface design and technical implementation for the first release and updates of two award-winning content websites for kids and teens: cyberkids.com and cyberteens.com
Island Graphics, San Anselmo, CA 1994-1996
Senior Software Engineer
- Responsible for User Interface development and localization of two releases of Island Trapper (a Postscript-based pre-press tool) created for Macintosh OS using C++
Prograph, San Francisco, CA 1993-1994
Product Marketing Manager
- Performed product management and marketing role for turning enterprise code written for a corporate client into a commercial add-on product
- Contacted corporate and higher education customers to determine future product requirements, and interacted with existing customers online and in face-to-face meetings
Taligent, Cupertino, CA 1992-1993
Technical Trainer
- Responsible for development and presentation of internal and external course materials and technical documents for a C++ operating system and application library
- Provided training to new employees, and development partners including Apple and IBM
Apple Computer, Cupertino, CA 1991-1992
Senior Software Engineer and Technical Trainer
- Responsible for development and delivery of training classes to Apple engineers and other employees for a C++ operating system and application library that was under development
EDUCATION
STANFORD UNIVERSITY Palo Alto, CA
Masters of Science in Computer Science
Concentration: Artificial Intelligence
STANFORD UNIVERSITY Palo Alto, CA
Masters of Arts in Education
Concentration: Interactive Educational Technology
SAN FRANCISCO STATE UNIVERSITY San Francisco, CA
Multiple Subjects Teaching Credential
BINGHAMTON UNIVERSITY Binghamton, NY
Bachelor of Arts in Psychology